Buyer Protection Policy

Effective Date: April 20, 2025

At Begja, we are committed to providing a safe, transparent, and trustworthy shopping experience for every customer. This Buyer Protection Policy outlines the safeguards available to buyers when shopping on our marketplace, as well as the steps to take in case of issues with an order.

Because all payments on Begja are made directly from buyers to sellers via PayPal, our buyer protection is designed to align with and support PayPal’s Buyer Protection Program.

1. What Is Covered

You are eligible for buyer protection on Begja if:

  • You purchased a physical, tangible product

  • You completed the payment through PayPal

  • The item was not received, or

  • The item received was significantly not as described

2. What Is Not Covered

Buyer Protection does not apply to:

  • Digital products, downloads, or virtual goods

  • Personalized or custom-made items

  • Final sale or non-refundable items (clearly stated in the listing)

  • Transactions completed outside of Begja or PayPal

  • Disputes filed after 180 days from the date of payment

3. Our Commitment to Buyers

While Begja is not a party to the transaction, we are committed to:

  • Requiring sellers to comply with minimum service standards

  • Suspending or removing sellers who consistently violate buyer trust

  • Assisting in communication between buyer and seller

  • Educating users on how to use PayPal’s Resolution Center

4. Steps to Take If There’s a Problem

If you encounter a problem with your order:

Step 1: Contact the Seller

  • Log in to your Begja account

  • Go to “Orders”

  • Use the messaging tool to contact the seller directly and explain the issue

Step 2: Request a Resolution

  • Request a refund, replacement, or other suitable outcome

  • Most sellers are cooperative and willing to resolve disputes

Step 3: Open a PayPal Dispute (if no resolution is reached)

  • Go to your PayPal account

  • Open a dispute within 180 days of the transaction

  • Escalate to a claim if needed (within 20 days of opening the dispute)

  • PayPal will review the evidence and issue a decision

More info: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

5. Buyer Responsibilities

To be protected, buyers must:

  • Use PayPal as the payment method (do not send funds directly outside the platform)

  • Keep all transaction evidence (receipts, communication, tracking screenshots)

  • Initiate disputes within the timeframe provided by PayPal

  • Refrain from abusive, fraudulent, or dishonest claims

False reports or abuse of the buyer protection process may result in account penalties or bans.

6. Begja's Role

Begja is a neutral marketplace platform and is not responsible for refunding buyers directly, but we will:

  • Monitor seller behavior and suspend violators

  • Enforce compliance with platform standards

  • Guide users toward the correct dispute channels

  • Take action against fraud, abuse, or policy violations

7. Need Help?

For assistance related to platform use or to report a seller:

Begja Buyer Support Team
Email: support@begja.com
Website: https://www.begja.com

For issues with payment, delivery, or refund disputes:
Visit PayPal’s Resolution Center at https://www.paypal.com/disputes